Shipping Policy

This Shipping Policy applies to all orders placed on sonteria.shop, operated by COMPREHENSIVE TRADING LTD.

Free Shipping

We are pleased to offer FREE Standard Shipping on all orders over $179 USD.

Orders below $179 USD will incur a standard shipping fee, which will be calculated and displayed at checkout.

Order Processing Time

Orders are typically processed within 2–5 business days after payment confirmation.

As some of our products are handmade, additional processing time may be required during peak periods or for limited-availability items.

Estimated Shipping Time

Once shipped, estimated delivery time is typically 8–18 business days, depending on the destination and local customs clearance.

Delivery times are estimates only and may vary due to customs processing, carrier delays, weather conditions, or other factors beyond our control.

Shipping Confirmation & Tracking

After your order has been shipped, you will receive a shipping confirmation email with tracking information.

Tracking updates may take 24–72 hours to appear after the parcel has been handed over to the carrier.

Shipping Address Accuracy

Please ensure that your shipping address is complete and accurate at checkout. We are not responsible for delays or delivery failures caused by incorrect or incomplete address information.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer and are not included in product prices or shipping fees.

Delayed or Lost Shipments

If your order has not arrived within the estimated delivery timeframe, please contact us first so we can assist in tracking your shipment.

In the rare event that a shipment is confirmed as lost by the carrier, we will work with you to provide a fair resolution, which may include a replacement or refund, depending on the circumstances.

Contact Us

If you have any questions regarding our Shipping Policy, please contact us:

Company Name: COMPREHENSIVE TRADING LTD
Email: hensechaddlesone3290@outlook.com
Phone: +44 7436 002049
Address:
College House,
London, HA4 7AE,
United Kingdom