Return Policy
Return Policy
This Return Policy applies to all purchases made through sonteria.shop, operated by COMPREHENSIVE TRADING LTD.
Return Eligibility
We accept return requests within 14 days of delivery if you are not satisfied with your purchase.
To be eligible for a return, items must meet the following conditions:
- Items must be unused, unworn, and in original condition
- All original packaging, tags, and accessories must be included
- Items must not show signs of damage, alteration, or excessive wear
How to Request a Return
Before returning any item, please contact our customer support team to request return authorization and instructions.
Contact Email: hensechaddlesone3290@outlook.com
Please include your order number and the reason for the return. Unauthorized returns may not be accepted.
Return Shipping
Return shipping costs are the responsibility of the customer unless the item is confirmed to be defective, damaged, or incorrect upon arrival.
We strongly recommend using a trackable shipping method. We are not responsible for items lost or damaged during return transit.
Refunds
Once the returned item is received and inspected, we will notify you of the approval or rejection of your return.
If approved, refunds will be processed to the original payment method within 3–7 business days. Processing times may vary depending on your payment provider.
Non-Returnable Items
The following items are not eligible for return:
- Items marked as final sale or clearance
- Items damaged due to misuse or improper handling
- Returns requested after the 14-day return period
Order Cancellations
Orders may be canceled before shipment by contacting us as soon as possible. Once an order has been shipped, it cannot be canceled and must follow the return process after delivery.
Contact Us
If you have any questions about this Return Policy, please contact us:
Company Name: COMPREHENSIVE TRADING LTD
Email: hensechaddlesone3290@outlook.com
Phone: +44 7436 002049
Address:
College House,
London, HA4 7AE,
United Kingdom